A clearer next step.
Help when you need it.

Contact the team

Email hello@cleardisk.app with your macOS version, ClearDisk version and what happened. For a purchase question, include the checkout email or receipt reference.

Share only the details needed to explain the issue. Redact private filenames from screenshots; never send passwords or payment-card details.

Licenses and activation

Lost your key? Use the email from checkout to recover it. A license covers three personal Macs and all 1.x updates. For an activation-limit issue, contact support before purchasing again.

Installation and scanning

Download the latest signed and notarized app for macOS 15 or later. macOS controls disk-access permissions. A partial scan can mean a location was not accessible.

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iCloud Drive questions

Distinguish local Mac storage from your iCloud plan before making changes. ClearDisk can inspect accessible Drive metadata; it cannot repair Apple’s servers or measure the complete account quota.

Refunds

If ClearDisk isn’t right for you, contact us within 30 days of purchase with your checkout email or receipt reference.

Understand your storage

Step-by-step guides cover System Data, large files, developer caches, Photos libraries and more. Start with the problem you can see and review files before removing them.